Privacy Policy
Effective Date: November 2, 2026
Last Updated: November 2, 2026
1. Introduction
Kogzen Innovative Solutions (“Kogzen,” “we,” “us,” or “our”) is a business technology solutions provider operated by SiaVir Business Solutions Ltd. (“the Company”).
We respect your privacy and are committed to handling personal information responsibly, transparently, and in accordance with applicable privacy laws.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, schedule a consultation, or communicate with us about our services.
Our website is https://kogzen.com.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with us.
Information you voluntarily provide
- Your name, email address, telephone number, and business contact information.
- Your company name, role, and professional information.
- Details about business challenges, project requirements, and service inquiries.
- Information you provide when requesting a consultation, demonstration, or quotation.
- Correspondence and other information you choose to share with us.
Appointment and communication information
When you schedule a consultation or contact us through email, WhatsApp, or a third-party scheduling service, we may receive information necessary to respond to your inquiry and manage the communication.
Technical and website information
Our website and its service providers may process technical information such as IP addresses, browser and device characteristics, access times, referring pages, security logs, and cookie-related information.
The specific information collected depends on the website technologies and services in use.
We ask visitors not to submit sensitive personal information through general business inquiry channels unless specifically requested through an appropriate secure process.
3. How We Use Personal Information
We collect and use personal information for purposes including:
- Responding to inquiries and communicating with prospective and existing clients.
- Understanding business needs and evaluating potential projects.
- Scheduling consultations, meetings, and product demonstrations.
- Preparing proposals, quotations, and service agreements.
- Providing services and maintaining business relationships.
- Managing customer support and business correspondence.
- Operating, maintaining, troubleshooting, and securing our website.
- Complying with applicable legal and regulatory obligations.
- Improving our services and website where permitted by law.
We limit our collection and use of personal information to purposes that are identified and reasonably necessary.
4. Consent and Marketing Communications
Where required by applicable law, we obtain consent before collecting, using, or disclosing personal information.
Consent may be express or implied, depending on the circumstances and applicable legal requirements.
You may withdraw consent where permitted by law, subject to legal or contractual restrictions and reasonable notice.
We may communicate with individuals who have contacted us regarding their inquiries, consultations, or existing business relationships.
If we send commercial electronic marketing messages, we will comply with applicable requirements, including Canada’s Anti-Spam Legislation (CASL), where relevant.
Where required, marketing communications will include appropriate identification information and a method to unsubscribe.
We do not sell personal information to third parties.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support functionality, security, performance, and visitor preferences.
These may include:
- Essential technologies: Used to operate and secure the website.
- Functional technologies: Used to support website features or remember preferences.
- Analytics technologies: If introduced, used to understand website performance and visitor interactions.
- Marketing technologies: If introduced, used for advertising or campaign measurement.
The technologies actually used may change as our website evolves.
Where legally required, we will obtain appropriate consent before activating non-essential tracking technologies.
Visitors may also be able to manage their choices through a cookie preference tool or their browser settings.
We will update this policy when additional tracking technologies are introduced.
6. Third-Party Services and Service Providers
We may use third-party providers to support our website, communications, scheduling, infrastructure, and business operations.
These may include:
- Website hosting and infrastructure providers.
- Email and business communication providers.
- WhatsApp for business conversations.
- Google appointment scheduling services.
- Website maintenance, security, and technical service providers.
We disclose personal information to service providers only where reasonably necessary for the services they perform or where otherwise permitted or required by law.
Third-party platforms may also collect and process information under their own privacy policies when you choose to interact with them.
7. International Processing and Data Transfers
Some of our service providers may operate or store information outside Canada.
As a result, personal information may be processed in other jurisdictions and may be subject to the laws of those jurisdictions.
Where applicable, we take reasonable steps to assess service providers and establish appropriate safeguards for personal information handled on our behalf.
8. Client Projects and Business Systems
Kogzen provides technology services that may include software development, business automation, systems integration, CRM/ERP solutions, websites, and other digital solutions.
During client engagements, we may receive access to business information, systems, or personal information necessary to deliver contracted services.
The collection, use, access, confidentiality, security, retention, and ownership arrangements for such information may be governed by separate client agreements, project documentation, and applicable laws.
This website Privacy Policy primarily addresses personal information collected through our public website and related business communications. It does not replace project-specific privacy or data-processing agreements.
9. Disclosure of Personal Information
We may disclose personal information:
- To authorized service providers supporting our business operations.
- To professional advisers where reasonably necessary and subject to appropriate obligations.
- Where required or permitted by applicable law, legal process, or regulatory authority.
- In connection with a legitimate business transaction, subject to applicable legal requirements.
- With your consent or at your direction.
We do not disclose personal information to unrelated organizations for their independent marketing purposes without appropriate authorization.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or loss.
The measures applied depend on the sensitivity of the information and the circumstances in which it is processed.
Although we take information security seriously, no website, network, or electronic communication system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legitimate business needs, resolve disputes, or comply with legal and contractual obligations.
Retention periods may vary according to the type of information, the nature of the business relationship, and applicable requirements.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
12. Your Privacy Rights
Subject to applicable law, individuals may have the right to:
- Request access to personal information held about them.
- Request correction of inaccurate or incomplete information.
- Withdraw consent where legally permitted.
- Ask questions about our information-handling practices.
- Raise concerns or complaints about privacy.
We may request information necessary to verify your identity before responding to certain requests.
We will respond to privacy requests in accordance with applicable legal requirements.
Individuals may also have the right to contact the relevant privacy regulator if they are dissatisfied with the handling of a privacy concern.
13. Privacy Accountability
Kogzen Innovative Solutions, operated by SiaVir Business Solutions Ltd., is responsible for personal information under its control.
We have designated an internal representative to oversee privacy-related matters, including inquiries, access requests, correction requests, and privacy concerns.
For privacy-related questions or requests, please contact:
Privacy Contact — Kogzen Innovative Solutions
Email: kogzensolutions@gmail.com
Please include “Privacy Inquiry” in the email subject line so your request can be directed appropriately.
14. Children’s Privacy
Our website is intended primarily for businesses and adult users.
We do not knowingly solicit personal information from children through our general website.
If we become aware that personal information has been collected from a child in circumstances requiring additional consent or protection, we will take appropriate steps in accordance with applicable law.
15. External Websites
Our website may contain links to third-party websites, platforms, and services.
These websites are independently operated and may have different privacy practices.
We encourage visitors to review the privacy policies of third-party services before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, website technologies, services, or legal obligations.
The revised policy will be published on this page with an updated date.
Where required by law, we will provide additional notice or obtain consent for material changes.
17. Contact Information
Kogzen Innovative Solutions
Operated by: SiaVir Business Solutions Ltd.
390 Pearl St., Unit 1B
Burlington, Ontario, Canada
Email: kogzensolutions@gmail.com
Toll-Free: +1 888 544 4344
For privacy inquiries, please use the subject line Privacy Inquiry.